Eliminating IT Support Frustration Finally and Forever Since 2003.
Get 2 free hours of service with On Call Computer Solutions, LLC.

Get 2 free hours of service with On Call Computer Solutions, LLC.Get 2 Hours of Service Free!

  • As a prospective client, I’d like to give you 2 FREE Hours of Computer Support, IT Consulting, Internet Marketing Consulting, or a Network Assessment as a get to know us offer. With this free support, you can get any of these nagging computer problems fixed for FREE:

    • Computer network crashes constantly
    • Slow speed and performance
    • Printers not working right
    • Applications giving you error messages, hanging up, or suddenly crashing
    • Internet is down (single user or company-wide outage)
    • 2nd opinion on a server install or pricing
    • Can’t send or receive e-mail
    • Can’t setup that “cool new gadget”, iPhone or Droid
    • Possible virus infection (single machine or company-wide)
    • Your website isn’t bringing you tons of well qualified leads… or maybe you don’t even have a website?!
    • Constant pop-up ads and spam or weird messages
    • Everything is all screwed up
    • Your employees are griping that they cannot work
    • You’re worried that your network is just not secure
    • You don’t know when the last time was you actually backed up your data or did a test restore to see if your data backup actually works!!

    Fine print: There is NO obligation to purchase anything or to ever use our services again.

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How to work remotely with piece of mind

In this day and age the idea of working remotely seems to be the norm for many business people. Yet, the dangers of opening up your network to outside access could not be more real. Crypto locker viruses, torjan horses, and hacking are just the beginning of a wide range of problems your network is opened up to when you take the plunge into operating remotely. Fortunately, there are secure and compliant methods for working remotely that can significantly limit any dangers involved.

To start with, we always recommend an enterprise grade firewall with active packet inspection that has a built in network anti-virus component as well as a web filter. This must have piece of network security is the cornerstone to safely operating remotely. Without this kind of firewall you could be subject to unfiltered, un-logged access into your servers and computers. With it, you can precisely control access in and out.

Next, we recommend a comprehensive managed anti-virus component with remote monitoring always be deployed on any computers being accessed remotely and accessing computers in your office. This ensures that any possible virus infection as minimal chance of transitioning or even occurring.

Finally, if you need to have access via Windows RDP (Remote Desktop Protocol), we always recommend an RDP brute force blocking tool. Because brute force password attempts are so common you must protect yourself from this specific kind of attack with a purpose built tool.

What Is Your Tolerance For Down Time During A Backup Recovery?

Imagine this... your server goes down and you call your IT company to see what's wrong. They tell you "it appears to be a problem with the servers hard drives and they are going to have to be replaced... but don't worry, it's under warranty and the Dell Guy will be there with the part tomorrow."

This scenario is extremely common, especially in smaller businesses with only one two or three servers and no backup equipment on hand (who has budget for double the equipment?). So now what?

To start, you are now down for the rest of the day waiting on the replacement parts. OK you say, no problem. I can handle a few hours of down time and its not terribly far away from the end of the day anyway. Then tomorrow comes. In the early afternoon the UPS drivers shows up with the over night package and Hallelujah! We're ready to rock and roll. The IT Guys show up an hour later and jump into action. After two more hours the server is all buttoned up and on but you are told that because of the drive replacement a full backup restore will have to be performed. This action will take between 8-12 hours to complete.

Day 3 starts with the technician coming in to see if the restore completed successfully. Luckily, it did! With a few more hours and a few more tweaks, everything is back to normal... or as normal as it was 3 days ago.

With so many organizations these days having hundreds of gigabytes of data stored on their servers the average time to recover from even simple disasters has sky rocketed from hours to days. Yet more and more businesses and non-profits rely on their computer networks for everything! Payroll, sales, services, product distribution, client communication. Everything relies on these computers. When they are down, the organization quickly loses thousands of dollars in lost billing, productivity, sales, reputation, and more. In fact, multiply your entire staff's hourly rate by 24 business hours and that is the average amount of time you will be paying them to sit around and do nothing while the backup is recovered. Even a single incident across a 5 year time frame easily justifies a more intelligent solution than the typical backups most organizations have in place today (if they even have backup!).

Enter The Business Continuity Solution

With hundreds of organizations supported across the United States On Call has the experience to know that some organizations just can't be down. The question to ask is "What is your tolerance to being down?" Is it days? Is it hours? Is it none at all? If you have asked yourself this question and the answer is something less than days then the answer you may be looking for could be a Business Continuity Solution from On Call. More than a backup, Our solutions can take snap shots of your critical servers and computers every hour (or even in real time!) and store them both locally and in the cloud. If there is ever an issue with your hardware (and statistics show there will be within 5 years for most servers) simply have us flip the switch and a virtualized version of your server or work station can be running within minutes and in some cases even seconds. Off site backup in case the building burns down? We've got that covered to with daily uploads of your backup to our east and west coast cloud data centers we can spin you up virtually no matter what happened. All of this is also monitored 24 hours a day by our team of backup operators to ensure that your backup is always running smoothly and there is never a surprise.

Without anyone's pants on fire, we can then order parts, fix your old server or workstation, and then at a scheduled time in off hours push the current working server back over to your old fixed hardware to have you permanently backup and running with no down time. Seem like a pipe dream? Seem expensive? On Call has figured out ways to bring this enterprise backup and disaster recovery solution down to a price that makes sense for small businesses. The best part? Total piece of mind to know that you will never again experience a costly outage or be down. How's that for piece of mind!

Crypto Locker Virus Variants Are Back

So it's been a little quiet on the virus front for the most part in 2014 until Q4 of this year when several Crypto Locker Virus variants have been spotted proliferating around the internet. These incredibly nasty viruses encrypt the first 512 bytes of every file in their path, effectively locking you out of your files unless you pay a hefty ransom, usually starting at around $500.00 and going into the thousands depending on which variant you have.


Last year the FBI along with an international team was able to shut down a large bot-net that was the source of Crypto Locker and since that time things have been relatively quiet. Now, however, it seems the crypto locker virus is back worse than ever. How do you protect yourself? The best offense is a good defense. Make sure you are backed up! (Hopefully with our On Call Complete™ Managed IT Support).

Confused About Choosing An IT Service Provider?

What every business owner must know about chosing computer it guy

Are you researching IT companies and struggling to figure out the difference between them in order to make the right decision? We feel your pain.

After serving thousands of business clients through more than a decade we have learned that it is hard to know how to tell what provider will be great and what provider could lead to disaster later.

President and CEO of On Call Computer Solutions, Michael Frieder, has authored what is considered by many as the definitive guide to choosing the right computer services company for your organization. Having built and run one of the most successful IT Management Firms for small business on the east coast, Michael personally gives his recommendations from the inside on what to look for in your next service provider. He will show you how to shop like a pro and know the difference between who will do a great job at managing your technology and warning signs to watch out for that your provider may be an amateur leading you to disaster and down time later. Want to learn more? Click here to learn how to get a free electronic copy right now...

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We Are Proud To Partner With The Best Companies In Technology

  • Cisco Systems Registered Partner
  • Microsoft Small Business Specialist
  • Dell Federal Premier Partner
  • Rackspace Partner
  • Polycom Phones Partner
  • Freedom IQ VoIP Telephones Partner
  • VMWare Partner Professional
  • Godaddy Premier Partner and Office 365 Partner Provider
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